We aim to provide you with the highest standards of service, however there may be occasions when our service does not meet your expectations but telling us about it gives us a chance to fix things.
At Governance360, we want to:
Make it easy for you to raise your complaint
Listen to your complaint
Consider how you would like us to remedy your complaint
Make sure you are satisfied with how your complaint was handled
Our Master Complaints Policy is the key reference guide for the way we respond to complaints about the Academy and aim to improve.
This can be found here.